How we handle refund and return requests

Last updated: 8 November 2026

At StarScenes Australia, we want every purchase to bring a little magic into your home. If something isn’t quite right, we’re here to help.

StarScenes Australia is operated by Glodio Pty Ltd (ABN 42 618 663 844).

Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under Australian Consumer Law.

If a product is faulty, damaged, not as described or otherwise fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances.

Your consumer rights are not limited to 30 days after purchase.

Change-of-Mind Returns

We understand that sometimes you may change your mind.

If you would like to return an item for a change of mind, please contact us within 7 days of receiving your order.

Change-of-mind returns are subject to approval. Products must be unused, in their original condition and suitable for resale. Return postage for approved change-of-mind returns is the customer’s responsibility.

These conditions do not apply where you are exercising your rights under Australian Consumer Law.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please email info@starscenes.com.au with your order number, a description of the issue and photographs if available.

We’ll review the issue and arrange an appropriate solution in accordance with Australian Consumer Law.

Where a product is confirmed faulty, we will reimburse reasonable return postage costs where required by law.

Refund Processing

Approved refunds will generally be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

Hand-Painted Star Ceiling Installations

Because our professional star ceiling installations are individually designed and hand-painted, changes, cancellations and rescheduling are handled according to the terms agreed during the quotation and booking process.

Your rights under Australian Consumer Law remain unaffected.

International Orders

Our Australian website currently ships within Australia only.

International customers can purchase eligible products through our Etsy shop. Purchases made through Etsy are subject to the applicable Etsy purchasing and returns arrangements, as well as any mandatory consumer protections.

Contact Us

If you have any questions about a purchase or return, please contact:

Glodio Pty Ltd trading as StarScenes Australia

ABN: 42 618 663 844

Email: info@starscenes.com.au

Gold Coast, Queensland, Australia

We’re always happy to help make things right. ✨